As a motion of last resort, I had to try to return the shoes (which i've been wearing for 2 weeks, i don't have the box OR the receipt for). I was nervous, i was prepared to beg and plead, i was ready to bring on the tears.
Shaking and blubbering, i explained the story to the cashier, expecting her to respond with a big fat "no way!" But instead, she just simply said "ok, you can exchange them, go ahead and pick out your new shoes." Then, two sales women helped me pick out EXACTLY the shoe i needed - having me walk and do lunges so they could analyze my needs. Thank god for great customer service!! Not to mention they were friendly and interested in hearing all about the marathon training.
That type of help and support is what creates strong customer loyalty. THANK YOU City Sports!